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Frequently Asked Questions
For Building & Operating a Call Center
Why choose a nearshore team in Latin America instead of hiring in the US?
The answer is simple: you get access to a massive pool of dedicated, bilingual talent at a 50-70% lower cost than a US-based equivalent. It's the most efficient way to scale your sales team without the crippling costs of the US labor market.
How do you ensure the quality of the remote agents you hire?
Our remote-first model allows us to recruit the top 1% of talent from across the entire country, not just one city. Our multi-step vetting process includes rigorous screening, multiple video interviews, and practical skill assessments to ensure we only hire A-players who are resilient, coachable, and ready to perform.
What are the total costs involved?
We believe in 100% transparency. There are two parts to the investment: our one-time setup fee to build your operation, and the ongoing monthly costs to run your team (which includes their salary and administrative costs). We map everything out for you so there are no hidden fees.
How is this different from a standard BPO or call center service?
The difference is ownership. With a BPO, you're renting their agents. With our model, we build your team. It is a permanent, dedicated asset that belongs to your company, integrated into your culture, and working exclusively for you.
How long does it take to get my new team up and running?
Our standard turnkey build-out, from signing the contract to having your team fully trained and making calls, takes less than 2 weeks.
How do you manage a remote team and ensure they are productive?
We build modern, virtual systems designed for performance. Your team will be managed through a professional tech stack with daily check-ins, clear Key Performance Indicators (KPIs), and weekly performance reports. We build a culture of accountability and high performance from day one.
Contact Us
(407) 964 1100
1309 Coffeen Avenue STE 9466
Sheridan, WY 82801